Tuesday, April 06, 2010

Outsourcing comes to academia: grading in Bangalore!

I have often joked that maybe I can outsource many of my responsibilities to India, where there is a surplus of college graduates, with more expected in the coming years.
Ahem, a joke no more.
No, I did not outsource anything ... but, here is the Chronicle  of Higher Education's report on a director of business law and ethics studies at the University of Houston who came up with
a novel solution last fall. She outsourced assignment grading to a company whose employees are mostly in Asia.
Virtual-TA, a service of a company called EduMetry Inc., took over. The goal of the service is to relieve professors and teaching assistants of a traditional and sometimes tiresome task—and even, the company says, to do it better than TA's can.

The graders working for EduMetry, based in a Virginia suburb of Washington, are concentrated in India, Singapore, and Malaysia, along with some in the United States and elsewhere. They do their work online and communicate with professors via e-mail. The company advertises that its graders hold advanced degrees and can quickly turn around assignments with sophisticated commentary, because they are not juggling their own course work, too.
Was daily life always this fascinating with new developments all the time?  I am glad I live now.
The Chronicle also notes that:
The assessors use technology that allows them to embed comments in each document; professors can review the results (and edit them if they choose) before passing assignments back to students. In addition, professors receive a summary of comments from each assignment, designed to show common "trouble spots" among students' answers, among other things. The assessors have no contact with students, and the assignments they grade are stripped of identifying information. Ms. Sherman says most papers are returned in three or four days, which can be key when it comes to how students learn.

No Classroom Insight

Critics of outsourced grading, however, say the lack of a personal relationship is a problem.
"An outside grader has no insight into how classroom discussion may have played into what a student wrote in their paper," says Marilyn Valentino, chair of the board of the Conference on College Composition and Communication and a veteran professor of English at Lorain County Community College. "Are they able to say, 'Oh, I understand where that came from' or 'I understand why they thought that, because Mary said that in class'?"

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